Contact us
Questions about SmartSAT? Email us — a real person reads every message.
What you can write to us about
- Account & sign-in
- Billing & subscriptions
- School & teacher partnerships
- Privacy & your data
Tip: write from the email you signed up with and include your name, so we can find your account quickly.
Common questions
How does the free trial work?
Every student account starts with a 7-day free trial — no card required. You get full mock exams, AI practice variants and vocabulary training from day one.
How much does SmartSAT cost?
Plans and current prices are listed on our Pricing page. See Pricing →
What is the free diagnostic?
A free 20-minute test that shows where your points are being lost and what to work on first. No account is needed to start; you sign up at the end to see your report. Start the diagnostic →
Can a parent pay for their child?
Yes. Create a parent account, connect it to your child’s account, then choose your child on the Subscription page and pay there. You can also follow your child’s progress from the parent dashboard.
Do you work with schools and tutors?
Yes. Teachers can manage classes and follow their students’ progress. Email us with your school or organization name and roughly how many students you have, and we’ll get back to you.
I found a mistake in a question. How do I report it?
Use the “Report” button on the question page (shortcut Ctrl/⌘+B), or “Report a bug” at the bottom of any page after you sign in. Our content team reviews every report.
How do I access or delete my data?
Email privacy@smartsat.us from the address on your account. Details are in our Privacy.
Looking for how a feature works? Visit the Help center →